Frequently Asked Questions
Everything you need to know about our artisanal food products and delivery services.
How do you ensure the freshness of perishable items during transit?
We use specialized temperature-controlled packaging, including insulated liners and non-toxic gel packs, to ensure your products remain at the optimal temperature until they reach your doorstep.
What is your policy on returns for food products?
Due to the perishable nature of our inventory, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Reilly & Sons only ships within the continental United States to guarantee that our food products arrive fresh and within their safety windows.
Are your products suitable for people with specific dietary restrictions?
We provide a full list of ingredients and allergen warnings on every product page. While we offer gluten-free and vegan options, please note that our facility processes nuts, dairy, and wheat.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.